Thursday, September 21, 2006

Grinds My Gears: Graduate Edition

Ridiculous businesses really grind my gears. I ordered groceries to be delivered to my home yesterday (let's not get into why I was ordering groceries on-line in the first place), and the time frame they gave me for delivery is 7:30 AM - 11 AM for this (Thursday) morning. Let me just make note: that time frame is three and a half hours. That's a huge window. Anyway, after I submitted my order I got a blank email from the delivery service with a text attachment saying that my order was submitted. There was no further information on where I should go to check up on things, and no specifics of my order were listed. I'm honestly shocked that it wasn't picked up by my mail filter as spam, because for a moment I thought it was. Anyway, so I woke up at 7:15 this morning and around 7:25 hopped into the shower, looking forward to receiving my groceries. I got out at 7:45 and had three missed calls! Anyway, so they showed up at 7:34, which in all fairness is in the time window they gave me. They hung out for 10 minutes, so I literally JUST missed them. But get this - the number they left for me to reschedule is this 800 number and their main office operates on Central Time, and didn't open until 7 AM CT. SO, I could've probably caught them from not too far away but I had to wait for 15 minutes for their office to open so that I could actually talk to someone. And then that guy was like, "Well you could have checked online to have a narrower time frame with the ETA," and I said, "Yea that would've been great if your email told me that, I had no idea." I mean seriously - they should either have a local office that's open when they schedule deliveries, or they shouldn't schedule deliveries when no one's available for customer care. So I had to cancel my order, and I'm left without food and very grumpy. Stupid Peapod. As much as I'd like to say I'm never ordering from them again, I think I will have to when the weather is bad. That's what grinds my gears: idiot businesses that I have to rely on.

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